Manager's job description. Job responsibilities of the Information Technology Manager (IT Manager) Job Description Technical Support Manager

  • 23.01.2024

A job description is necessary to regulate labor relations. It is developed by department heads. Approved by the director of the organization.

The manager's job description establishes the procedure for subordinating an employee, appointing and dismissing him from his position. The document specifies the requirements for the employee’s knowledge, education, skills, his rights, functional duties, and responsibilities. A number of provisions in the instructions may differ depending on the manager’s specialization.

Sample of a typical manager job description

Regional Manager

The regional manager establishes and manages the sales network of the company's products and services. The main tasks of the official:

1. Search for business partners.

2. Preparation of decisions to increase sales volumes of the company’s products and services.

3. Control of pricing, compliance by sales partners with customer service standards, compliance with quality standards for products and services.

2. Participation in the implementation of the sales strategy for the company’s products and services on the territory of the representative offices.

3. Training of entrusted personnel in methods of conducting negotiations, sales, and concluding contracts.

5. Participation in the development of standards for conducting the company’s activities and dealer network.

This instruction has been automatically translated. Please note that automatic translation is not 100% accurate, so there may be minor translation errors in the text.

Preface

0.1. The document comes into force from the moment of approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. The document has been approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.

1. General Provisions

1.1. The position "Technical Manager" belongs to the category "Managers".

1.2. Qualification requirements - complete higher education in the relevant field of study (master, specialist). Work experience in the specialty: for a master's degree - at least 2 years, for a specialist - at least 3 years.

1.3. Knows and applies in practice:
- resolutions, orders, instructions, methodological, regulatory and other guidance materials relating to the production and economic activities of the enterprise;
- prospects for the development of the enterprise;
- technology for performing work and requirements for the quality of its implementation;
- equipment used and rules for its technical operation;
- the procedure for planning, designing and financing work;
- economics and basics of organization of production, labor and management;
- methods of technical regulation and economic calculation;
- current forms and systems of remuneration, moral and material incentives;
- accounting and rules for storing materials;
- basics of labor legislation;
- rules and regulations of labor protection, industrial sanitation and fire protection.

1.4. The technical manager is appointed and dismissed by order of the organization (enterprise/institution).

1.5. The technical manager reports directly to _ _ _ _ _ _ _ _ _ _ .

1.6. The technical manager supervises the work of _ _ _ _ _ _ _ _ _ _ .

1.7. During his absence, the technical manager is replaced by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

2. Characteristics of work, tasks and job responsibilities

2.1. Determines the technical policy and development prospects of the enterprise, ensuring a constant increase in the level of technical equipment of production, reducing labor costs for the production of products (rendering services), improving their quality and the efficient use of production assets.

2.2. Manages the development of the production and technical part of the project for long-term and current production plans.

2.3. Distributes machinery, equipment, equipment to work sites, ensures their proper operation and repair.

2.4. Monitors the provision of production departments with the services of repair, mechanical and energy services of the enterprise, and transport.

2.5. Organizes work to introduce new equipment and production technology, scientific organization of labor, as well as measures to mechanize labor-intensive processes, use reserves to increase labor productivity and reduce the cost of work performed.

2.6. Participates in the preparation of requests for the logistics of the enterprise with the necessary equipment, spare parts, tools, etc.

2.7. Ensures the implementation of measures to improve the organization of production and labor, technical re-equipment of production units, creation of the most favorable working conditions, improvement of production standards, improvement of technical regulation and remuneration of workers.

2.8. Participates in the selection and staffing of production sites with workers and technical personnel.

2.9. Organizes work in the field of technical information, rationalization and invention, dissemination of best practices, provides training and advanced training of personnel.

2.10. Organizes the preparation and presentation of production and operational reports.

2.11. Monitors compliance with technological discipline, rules for the technical operation of equipment and standards for the consumption of material resources, rules and regulations of labor protection, industrial sanitation, and fire protection.

2.12. Manages the activities of the technical services of the enterprise.

2.13. Knows, understands and applies current regulations relating to his activities.

2.14. Knows and complies with the requirements of regulations on labor protection and environmental protection, complies with the norms, methods and techniques for the safe performance of work.

3. Rights

3.1. The technical manager has the right to take action to prevent and eliminate cases of any violations or inconsistencies.

3.2. The technical manager has the right to receive all social guarantees provided for by law.

3.3. The technical manager has the right to demand assistance in the performance of his official duties and the exercise of rights.

3.4. The technical manager has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.

3.5. The technical manager has the right to familiarize himself with draft documents relating to his activities.

3.6. The technical manager has the right to request and receive documents, materials and information necessary to fulfill his job duties and management orders.

3.7. The technical manager has the right to improve his professional qualifications.

3.8. The technical manager has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. The technical manager has the right to familiarize himself with the documents defining the rights and responsibilities of the position held, and the criteria for assessing the quality of performance of job duties.

4. Responsibility

4.1. The technical manager is responsible for failure to fulfill or untimely fulfillment of the duties assigned by this job description and (or) failure to use the granted rights.

4.2. The technical manager is responsible for failure to comply with internal labor regulations, labor protection, safety regulations, industrial sanitation and fire protection.

4.3. The technical manager is responsible for the disclosure of information about the organization (enterprise/institution) related to trade secrets.

4.4. The technical manager is responsible for non-fulfillment or improper fulfillment of the requirements of internal regulatory documents of the organization (enterprise/institution) and legal orders of management.

4.5. The technical manager is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.

4.6. The technical manager is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.

4.7. The technical manager is responsible for the unlawful use of the granted official powers, as well as their use for personal purposes.

I APPROVED

Executive Vice President

All-Russian Association of Employers "Russian Union of Industrialists and Entrepreneurs"

D. V. Kuzmin

JOB DESCRIPTION

product manager

Information Technology Divisions

1. General Provisions

1.1. This job description defines the functional, job responsibilities, rights and responsibilities of the product manager of the Information Technology division (hereinafter referred to as the Product Manager) of the All-Russian Association of Employers “Russian Union of Industrialists and Entrepreneurs” (hereinafter referred to as the Institution).

1.2. A person who meets the following education and training requirements is appointed to the position of Product Manager:

  • Higher education - bachelor's degree;
  • 1.3. A product manager must know:

  • Local and regulatory legal acts, methodological documents in the field of remote banking services;
  • Types of marketing activities in the information space;
  • Professional ethics;
  • Business processes of remote banking services;
  • Features of target groups of users of remote banking services;
  • Regulatory acts and methodological documents in the field of remote banking services;
  • Types of activities to inform target groups;
  • Basic approaches to implementing organizational changes, including local ones;
  • 1.4. A product manager must be able to:

  • Organize and conduct business meetings and negotiations in order to expand the bank’s presence in the information space, including in terms of remote banking services;
  • Collect and analyze information aimed at expanding the bank’s presence in the information space, including in terms of remote banking services;
  • Implement communication opportunities to expand the bank’s presence in the information space, including in terms of remote banking services;
  • Plan and implement comprehensive marketing programs to expand the bank’s presence in the information space, including in terms of remote banking services;
  • Plan and implement program activities for clients, including potential users of remote banking services;
  • Implement communication opportunities to increase active users of remote banking services;
  • Carry out marketing research aimed at increasing active users of remote banking services;
  • Assess the needs of potential users for remote banking services;
  • Organize and conduct business meetings and negotiations in order to increase the number of active users of remote banking services;
  • Assess the effectiveness of program measures to increase active users of remote banking services;
  • 1.5. The Product Manager is appointed and dismissed by order of the Executive Vice President of the Institution in accordance with the current legislation of the Russian Federation.

    1.6. The Product Manager reports to the Executive Vice President of the Institution and the Head of the Information Technology Division

    2. Labor functions

  • 2.1. Organization of events to expand the bank's presence in the information space in terms of remote banking services.
  • 2.2. Organization of events to increase the number of active users of remote banking services.
  • 3. Job responsibilities

  • 3.1. Development of projects and quality control of the implementation of project stages as part of the promotion of remote banking services in the information space.
  • 3.2. Organization of events aimed at increasing the number of active subscribers in the information space in terms of remote banking services.
  • 3.3. Development of a strategy for developing the bank’s presence in the information space in terms of remote banking services.
  • 3.4. Resolution of controversial and conflict situations with clients in the information space regarding remote banking services.
  • 3.5. Preparation of analytical reports on the ratings of the bank’s remote banking services and its remote banking system in the information space.
  • 3.6. Monitoring the information space in terms of remote banking services.
  • 3.7. Initiating and maintaining a discussion with the audience of target platforms of the information space regarding remote banking services in order to form a positive image of the bank.
  • 3.8. Organization of the bank's presence on target platforms of the information space in terms of remote banking services.
  • 3.9. Organization of educational and outreach events.
  • 3.10. Implementation of program activities for remote banking services.
  • 3.11. Development of programs to inform target groups of users about remote banking services.
  • 3.12. Identification of target groups of users of remote banking services.
  • 3.13. Development based on evaluation of recommendations and corrective measures to increase active users of remote banking services.
  • 4. Rights

    The Product Manager has the right to:

    4.1. Request and receive the necessary information, as well as materials and documents related to the activities of the product manager.

    4.2. Improve your qualifications, undergo retraining (retraining).

    4.3. Enter into relationships with departments of third-party institutions and organizations to resolve issues within the competence of the product manager.

    4.4. Take part in the discussion of issues included in his functional responsibilities.

    4.5. Make suggestions and comments on how to improve activities in the assigned area of ​​work.

    4.6. Contact the relevant local government bodies or the court to resolve disputes arising during the performance of functional duties.

    4.7. Use information materials and regulatory documents necessary to perform your job duties.

    4.8. Pass certification in the prescribed manner.

    5. Responsibility

    The Product Manager is responsible for:

    5.1. Failure to perform (improper performance) of one’s functional duties.

    5.2. Failure to comply with the orders and instructions of the Executive Vice President of the Institution.

    5.3. Inaccurate information about the status of fulfillment of assigned tasks and instructions, violation of deadlines for their execution.

    5.4. Violation of internal labor regulations, fire safety and safety rules established in the Institution.

    5.5. Causing material damage within the limits established by the current legislation of the Russian Federation.

    5.6. Disclosure of information that has become known in connection with the performance of official duties.

    For the above violations, the product manager may be subject to disciplinary, material, administrative, civil and criminal liability in accordance with current legislation, depending on the severity of the offense.

    This job description has been developed in accordance with the provisions (requirements) of the Labor Code of the Russian Federation dated December 30, 2001 No. 197 FZ (Labor Code of the Russian Federation) (as amended and supplemented), the professional standard “Remote banking specialist” approved by order of the Ministry of Labor and Social protection of the Russian Federation dated April 19, 2017 No. 366n and other legal acts governing labor relations.

    I approve

    _____________________________ (Last name, initials)

    (name of organization, its ________________________________

    organizational and legal form) (director; other person authorized

    approve job description)

    JOB DESCRIPTION FOR SUPPLY MANAGER

    ——————————————————————-

    (name of institution)

    00.00.201_g. №00

    I. General provisions

    1.1. This job description establishes the rights, responsibilities and job responsibilities of the supply manager _________________________________________ (hereinafter referred to as the “enterprise”). Name of institution

    1.2. A purchasing manager is classified as a manager.

    1.3. A person appointed to the position of supply manager must have a higher professional (economics or engineering-economics) education and work experience in the field of supply for at least ______ years.

    1.4. Appointment to the position of supply manager and dismissal from it is carried out on the basis of an order upon presentation (; another official)

    1.5. Sales Manager reports directly to

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    1.1. This job description defines the functional duties, rights and responsibilities of the Manager.

    1.2. The manager is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order of the General Director.

    1.3. The manager reports directly to________ (full name, position).

    1.4. A person with a higher professional education (in the specialty of management) or higher professional education and additional training in the field of theory and practice of management, with at least two years of work experience in the specialty, is appointed to the position of Manager.

    1.5. The manager must know:

    • legislative and regulatory legal acts regulating entrepreneurial and commercial activities;
    • market economy, entrepreneurship and doing business;
    • market conditions, pricing procedures, taxation, marketing fundamentals;
    • theory of management, macro- and microeconomics, business administration, stock exchange, insurance, banking and finance;
    • theory and practice of working with personnel;
    • forms and methods of conducting advertising campaigns;
    • the procedure for developing business plans and commercial terms of agreements, agreements, contracts;
    • fundamentals of sociology, psychology and labor motivation;
    • ethics of business communication;
    • basics of production technology;
    • management structure of an enterprise, institution, organization, prospects for innovation and investment activities;
    • methods for assessing the business qualities of employees;
    • basics of office work;
    • methods of information processing using modern technical means of communication and communications, computer technology;
    • basics of labor legislation;
    • advanced domestic and foreign experience in the field of management;
    • rules and regulations of labor protection.

    1.6. During the period of temporary absence of the Manager, his duties are assigned to ________ (full name, position).

    2. Functional responsibilities of a manager

    2.1. Manager:

    • manages the entrepreneurial or commercial activities of the organization aimed at meeting the needs of consumers and generating profit through stable operation, maintaining business reputation and in accordance with the powers granted and allocated resources;
    • based on the strategic goals of the organization, plans entrepreneurial or commercial activities;
    • exercises control over the development and implementation of business plans and commercial conditions, concluded agreements, agreements and contracts, assesses the degree of possible risk;
    • analyzes and solves organizational, technical, economic, personnel and socio-psychological problems in order to stimulate production and increase sales volumes, improve the quality and competitiveness of goods and services, economical and efficient use of material, financial and labor resources;
    • carries out the selection and placement of personnel, motivates their professional development, evaluates and stimulates the quality of work;
    • organizes connections with business partners, a system for collecting the necessary information to expand external relations and exchange experience;
    • analyzes demand for manufactured products or services, forecasts and motivates sales by studying and assessing customer needs;
    • participates in the development of innovation and investment activities, advertising strategies related to the further development of entrepreneurial or commercial activities;
    • ensures increased profitability, competitiveness and quality of goods and services, increased labor efficiency;
    • coordinates activities within a certain direction (area), analyzes its effectiveness, makes decisions on the most rational use of allocated resources;
    • attracts consultants and experts on various issues (legal, technical, financial, etc.) to solve problems.

    3. Manager rights

    The manager has the right:

    3.1. Give instructions and tasks to subordinate employees and services (divisions) on a range of issues included in his functional responsibilities.

    3.2. Monitor the implementation of planned tasks and work, timely completion of individual orders and tasks by subordinate services (divisions).

    3.3. Request and receive the necessary materials and documents related to the activities of the Manager and his subordinate services (divisions).

    3.4. Enter into relationships with departments of third-party institutions and organizations to resolve operational issues of production activities within the competence of the Manager.

    3.5. Represent the interests of the organization in third-party organizations on issues related to his professional activities.

    4. Manager's responsibility

    The manager is responsible for:

    4.1. Failure to ensure the fulfillment of his functional responsibilities, as well as the work of subordinate services (divisions) of the organization on issues within the responsibilities of the department.

    4.2. Inaccurate information about the status of implementation of work plans by the department or subordinate services (divisions).

    4.3. Failure to comply with orders, instructions and instructions of the General Director of the organization.

    4.4. Failure to take measures to suppress identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the organization and its employees.

    4.5. Failure to ensure compliance with labor and performance discipline by employees of subordinate services (divisions) of the organization.

    5. Manager's working conditions

    5.1. The Manager’s work schedule is determined in accordance with the internal labor regulations established in the organization.

    5.2. Due to production needs, the Manager may go on business trips (including local ones).

    5.3. To resolve operational issues to support production activities, the Manager may be allocated company vehicles.

    I have read the instructions: (initials, surname) _____________________________ (signature)