How the life insurance contract is terminated at Sberbank LLC. Reviews about the insurance company "Sberbank Life Insurance"

Life insurance is the protection of a person's property interests associated with his life and death. This is a long-term and accumulative type of investment. This service is offered on the market not only by professional participants, but also by credit institutions, in particular Sberbank.

About company

IC Sberbank Life Insurance LLC was founded in 2014. This is a subsidiary of Sberbank PJSC, which specializes in the protection of property rights. At first, the company offered savings and investment life insurance projects, and then programs for voluntary health protection of citizens appeared.

Today the company is one of the three leaders in the market. For 9 months of 2015, the volume of premiums received amounted to 30 billion rubles. Of these, 18 billion rubles. collected for long-term savings and investment insurance. Reserves and assets amounted to RUB 55 billion. and 63 billion rubles. respectively.

The insurance company Sberbank Life Insurance offers its clients protection services:

• any property of individuals and legal entities, except for vehicles and agricultural machinery;
• civil liability;
• business risks;
• financial risks;
• from accidents;
• health insurance.

Scheme

The movement of funds through the life insurance system in a simplified diagram can be represented as follows.

The policyholder makes a monthly payment based on the terms of the insurance contract. The company undertakes to invest these funds for 10-20 years in order to receive an annual income of 14-17%. It is important to understand that the promised reward is calculated not according to the compound interest formula (i.e., with capitalization), but according to a unique methodology that is known only to the insurer.

The received funds first go to the reserve, that is, they are invested in a bank deposit, in property or shares. Of the earned profit, the insurer leaves approximately 15-20% for all its expenses, and transfers 80-85% to the client.

In general, investment and savings insurance is not designed to make a profit. These products are designed to provide financial assistance in the event of health problems. Savings insurance programs cover the following risks:

Survival until the end of the contract;
- death (for any reason);
- receiving disability of the first group.

Tariffs for this product vary between 5-10% of the payment amount. They depend on age (the older the policyholder, the greater the risk), gender (women live longer than men), and the set of risks for the chosen program (death only, surviving until retirement, receiving a disability group).

Credit insurance is a current product on the market

Since 2014, Russians have had the opportunity to refuse consumer credit insurance. It is not profitable for banks to increase the rate on loans issued, since it will affect the cost of the loan. The higher the last indicator, the lower the level of capital adequacy. Although, by law, having an insurance policy is not a prerequisite for issuing a loan, in practice it is very difficult to refuse it.

With the introduction of amendments, the number of complaints about imposed insurance decreased. From one policy sold, the agent bank receives 50-70% of the cost. This is a significant source of income. Therefore, it is not surprising that professional market participants are in no hurry to return funds for Sberbank and other large credit institutions still comply with the terms of the transaction. But the time frame for making decisions is different for each bank.

Within two weeks after signing the contract, the client has the opportunity to terminate it unilaterally without loss of investment. This service is available to users of investment, savings and boxed products. Such rules apply at Sberbank Life Insurance. Applications are accepted only in writing at a branch of a financial institution. But statistics show that there are not many people who want to terminate the deal - only 3%. This is primarily due to the problems that the client may have when an insured event occurs. The second reason is that clients make such a statement to the company late.

Why is this happening?

The Sberbank Life Insurance company, like any other professional market participant, can return the entire amount paid to the client only until the contract comes into force. Otherwise, the insurer will have tax consequences. The only way to avoid them and still comply with legal requirements is to postpone this moment. The client enters into an agreement, pays for the policy, but the service begins to operate after some time.

The situation in the insurance market

Clients of HKF Bank can also return funds paid for the policy of IC Home Credit Insurance, Renaissance Insurance or Regional Insurance Company. If the client changes his mind within 30 days after signing the contract, he can receive 100% of the cost of the insurance. The funds are returned to the account and immediately used to repay the loan. Insurance policies that are not linked to loans are not refundable.

A similar service is offered by Promsvyazbank and Binbank. But in both credit institutions the share of refunds is small. Alfa Bank is just preparing to add this clause to voluntary insurance contracts, but at the same time it is going to give the client 14 calendar days to think about it. But VTB 24, RSB, Bank of Moscow, and KhMB Otkritie are not considering this option at all.

A minimum percentage of credit insurance waivers is the norm. In conditions of increasing requirements for borrowers and decreasing demand for loans, this option can attract new clients. The “cooling period” is provided by banks whose loan rates do not depend on the availability of a policy, and for which commissions from the sale of insurance are not the main source of income. This option will improve the image of both the bank and the insurance company, as it reduces the likelihood of claims.

Sberbank: life insurance for mortgage

Potential borrowers are interested in the issue of protecting life and health when applying for a loan to purchase housing with government support. Such programs operate at a reduced interest rate of 12%. If the client refuses to take out life insurance, then the bank’s income increases by 1%. Of course, you can return the money for the imposed service during the program period, but even in this case the rate will increase to 13%. The same applies to termination or non-renewal of insurance for the next year. All these conditions are specified in the loan agreement.

However, personal insurance has long been no longer perceived as an additional way to siphon money from a client. Moreover, if you have an agreement on the protection of property interests, you can get a mortgage at 11.4%. But there are many questions regarding the terms of the deal. The fact is that the service can only be obtained from Sberbank Life Insurance LLC at a fairly large rate of 1% of the loan amount. That is, if a client purchases an apartment for 3.5 million rubles, making a down payment of 1.5 million rubles, then he borrows 2 million rubles. The insurance premium in the first year of the insurance policy will be 20 thousand rubles.

What is it really like?

In fact, it’s easier in any company accredited by a bank. Local managers prefer to remain silent about this for various reasons: from incompetence to the financial interest of employees. You can find out what other companies the financial institution cooperates with at the office. website. Life insurance for a mortgage with Sberbank can be obtained from 16 companies: VSK, Absolut Insurance, VTB Insurance, SOGAZ, Zetta, RESO, Ingosstrakh, Rosgosstrakh, NASCO, "Renaissance", "PARI", SF "Adonis", "Sterkh", "Spassky Gate", "RegionGarant", SO "Surgutneftegaz". Tariffs may vary up or down. If Sberbank employees refuse to accept such a policy, ask them for a written refusal.

The attractiveness of investment insurance

The investment program from the Sberbank Life Insurance company offers services for the simultaneous protection of investments while investing them in various assets on the Russian and world markets. A bank deposit brings a stable but low income. Mutual funds offer more interesting opportunities for generating income, but with greater risk, and their guidelines have shifted towards more experienced investors. Therefore, the attractiveness of the investment program from Sberbank Life Insurance is increasing. Customer reviews confirm this.

Conditions

IC "Sberbank" has life insurance in its line. When paying the premium, part of the funds is sent to classic instruments (bank deposits, government bonds), and the rest is invested in the asset chosen by the client. But within the framework of this program, the risk of non-receipt of income falls on the customer. Conservative instruments are additional protection from the Sberbank Life Insurance company. The client will receive a return of money, or rather the initial investment amount, even if the asset he has chosen completely depreciates.

The program is long-term. If desired, the client can terminate the contract. In this case, he will receive the ransom amount. In the market, ups and downs constantly alternate. The chance of earning income is higher in the medium terms. Successful market conditions can change at any time. Two to three years after you start investing, you can change the underlying asset without any deductions.

IC "Sberbank Life Insurance" does not position the investment product in its line as an alternative to a deposit. It is aimed at clients who already have a bank deposit that covers their quarterly income. Anything can happen in life. And leaving a long-term investment due to temporary loss of job and salary is illogical. But keeping the annual budget in a bank on deposit is also wrong. Such an investor may be interested in receiving additional income.

The investment program is aimed precisely at such people. The client can independently choose any asset on the Russian and world markets. Moreover, program participants have another important advantage - preferential taxation of income received. Clients who have entered into a life insurance contract through Sberbank for a period of five years or more are entitled to a personal income tax deduction. Tax is charged only on the portion exceeding the income at the refinancing rate.

International health insurance

The Sberbank Life Insurance company offers its clients a new product for protection against critical illnesses with the opportunity to undergo treatment abroad. This will allow clients to benefit from the experience of specialists from leading clinics in the world and cover the costs of medical care during the treatment of dangerous diseases, rehabilitation, preventive examinations, and receive an expert medical opinion. The main advantages of the service are a wide range of risks, countries in which treatment can be performed, and a new service.

International health insurance allows you to get help in situations where the standard VHI policy does not work: treatment of cancer, surgical operations, rehabilitation after organ transplantation. The program provides for professional examinations abroad. The policy also covers the treatment of diseases that were discovered in the client before the conclusion of the contract (but not earlier than 2 years), as well as at the end of its validity period. Additionally, the client can purchase other service packages abroad.

International life insurance of the borrower (Sberbank) allows clients to undergo treatment in leading clinics in the world:

• in Germany, Israel, Spain, Turkey, Russia - treatment of oncological diseases and surgery;
• in any country - transplantology;
• in Israel - rehabilitation and palliative care.

The “all-inclusive” approach within the insurance program provides not only the receipt of payment, but also a wide range of services for organizing the treatment process, the client’s travel, as well as his support abroad. High-level service is provided around the clock. Firstly, before, during and after treatment, consultation is provided via a hotline. Secondly, the cost of the program includes the cost of air travel for the client and his accompanying persons to the clinic abroad. In moments of serious illness, psychological help is important.

The duration of the program is 5 years. The terms and conditions provide for the possibility of annual renewal of the contract. The annual limit on the sum insured per person is $1 million, with the possibility of a threefold increase. Due to the wide geographical coverage, the policy is issued in US dollars only. The maximum client age is 65 years. There are preferential programs for clients who sign a contract for the entire family of 5 people.

Pokemon Insurance - a new product on the market

Pokemon is a character from the new mobile game Pokemon Go. It was developed not only by gamers, but also by bankers. Rocketbank was one of the first to launch an insurance program for Pokemon catchers. For a character “caught” at a bank branch, cardholders received 50 rubles to their bonus account.

Sberbank recently joined this idea. He opened a special website for players with the addresses of 28 modules that attract cartoon characters. The management of the financial institution hopes that this way it will be able to attract passionate gamers to its branches. If during the capture of one of the Pokemon the client is injured, then Sberbank Life Insurance LLC will pay him insurance for a maximum amount of 50 thousand rubles. You can apply for participation in the program directly from the website.

To further interest gamers, Sberbank is holding the “Always Connected” campaign. Card holders can activate “Autopayment” until August 18, top up the account at least once - and then, when catching a Pokemon, the credit institution will award the player 500 “Thank you” bonuses. Additionally, the client will need to send a screenshot and mobile phone number via PM to the Sberbank community on Facebook or VKontakte.

Tinkoff Bank proposed its terms and conditions for the promotion. Each Google Play client will be awarded 2,000 bonuses by the credit institution. They can be used to pay for any purchases in the online store, including in the game Pokemon Go (1 point = 1 ruble). The game already provides gamers with cash-back on all purchases on Google Play (10%), in restaurants (2%) and for all other purchases (1%).

Will provide an opportunity for relatives to receive financial assistance in the event of adverse events that affect the health and life of the family breadwinner.

Protecting loved ones Online

It will provide you and your loved ones with reliable insurance protection in the event of adverse events.

Protected Borrower Online

Life insurance for the borrower of a mortgage loan from Sberbank PJSC is financial protection of the client’s obligations to the bank in the event of the borrower becoming unable to work or passing away. The client can be confident that the insurance payment from Sberbank Life Insurance will fully compensate for his obligations under the mortgage loan.

Travel Insurance Online

A Travel Insurance policy will provide you with reliable insurance protection in various situations that may arise during your trip.

Accident and illness insurance

Will provide you and your loved ones with reliable insurance protection in case of unforeseen health-related circumstances.

Endowment life insurance

The life and health insurance program makes it possible to accumulate the required amount by a certain date and receive reliable insurance protection in case of adverse events with health and life.

Investment life insurance

An investment and insurance product that combines the possibility of potentially unlimited income and insurance protection.

Insurance services under the Insurance Programs Protection of Loved Ones and Head of Family are provided by Sberbank Life Insurance LLC, 115162, Moscow, st. Shabolovka, 31G, tel. +7 800 555 5595 (round the clock, calls within Russia are free). License for insurance SL No. 3692 (type of activity - voluntary personal insurance, with the exception of voluntary life insurance) issued on March 5, 2015 by the Bank of Russia (for an indefinite period). Official site www.sberbank-insurance.ru
Insurance services under the Insurance Programs: Travel Insurance, Home Protection, Card Protection, Mortgage Insurance are provided by Sberbank Insurance LLC, 115093, Moscow, st. Pavlovskaya, house 7, tel. +7 800 555 5557, (opening hours: Monday - Friday from 9:00 to 19:00 Moscow time), licenses of the Bank of Russia for voluntary property insurance SI No. 4331 and for voluntary personal insurance, with the exception of voluntary life insurance SL No. 4331 , issued by the Bank of Russia on August 05, 2015 for an indefinite period). Official website sites www.sberbankins.ru .
The formation and purchase of insurance policies is carried out on the official website of the Insurer providing the insurance service.
More detailed information about insurance policies, a list of insurance risks, exceptions to insurance coverage, the procedure for determining the sum insured and the amount of insurance payment (including limits of insurance liability), the conditions for concluding an insurance contract, as well as other insurance conditions can be found on the websites

The Sberbank Life Insurance Insurance Company offers clients several options for life and health insurance. Deterioration of health due to illness, traumatic injury, including death, have a shock effect on the person himself and his loved ones. Cash compensation from the insurance company allows you to avoid financial problems associated with the loss of health and life. You can insure life and health under the “Protection of Loved Ones”, “Protection of Loved Ones Plus”, “Head of Family”, “Family Protection” programs.

Life insurance rules

Before concluding a contract, it is necessary to understand who, why and how is insured.

The contract is concluded by two parties: the Insurer and the Policyholder. Insurer – insurance company. Policyholder - client, individual, Third Party - Beneficiary, the one who will receive insurance if an insured event occurs.

The policyholder is the payer of the insurance premium. The beneficiary is a person whose health and life are insured against unforeseen situations that threaten health and life. If the policyholder insures himself, then the recipients of the insurance in the event of his death will be his heirs.

The video shows general information on insurance:

Insurance for loved ones means the ability to insure health and life:

• wife (husband);
• parents;
• children;
• grandchildren.

The list of possible health deterioration includes:

• fractures of the limbs, back, head;
• burns and frostbite;
• wounds with blood loss and fractures;
• car and plane accidents;
• development of the oncological process;
• brain disorders (stroke);
• heart attacks;
• accidents.

The Life Insurance Rules define the following sections:

• basic concepts;
• parties to the contract;
• purpose, risks, insured events;
• financial calculations to determine insurance premiums and the insured amount;
• conditions of conclusion, execution, changes;
• procedure for terminating contractual relations;
• terms and conditions of insurance payment.

According to the General Provisions, the Insurance Contract is considered concluded if the Policyholder has signed the insurance certificate and paid the insurance premium on time.

If payment was not made in full or on time, the Agreement is not considered concluded. The validity of the insurance policy has no interruption and no restrictions on the coverage area.

The purpose of the Insurance Agreement is compensation in the event of an insured event for loss of health or life in a certain amount of money. An insured event is a visualization of the insured risk (the probability of an adverse event).

The insured amount is the compensation that the Insurer will pay to the Insured Person (or his heirs) in the event of an insured event.

Based on the insured amount, the insurance premium, tariff, and contribution are calculated. An insurance premium is a one-time insurance payment. In other cases, contributions are paid monthly depending on the tariff. The tariff is determined as a fixed rate based on the sum insured. Payment, depending on the type of insurance, can be made in parts during the validity of the contract or one-time.

The video shows the purpose of the Insurance Contract:

The validity period depends on the type of insurance policy:

• accident insurance is valid for a year;
• life insurance has a finite age up to which it is insured;
• illness, injury, death terminate the contractual relationship.

Each insurance policy has individual characteristics, which take into account the health and age of the Insured. Reducing and increasing coefficients regulate the size of the insurance tariff, and with it the insurance premium with a premium.

Terms of the agreement

For each type of insurance, the age of the Policyholder is specified. It may have an upper limit of 75,70, 65, 63, 55, 24, 18 years. The lower age limit for insurance is from 1 year.

There is a list of mandatory exceptions under which the Insurer refuses to conclude a life and health insurance contract.

Depending on the type of policy, loss of health is not insured if a person:

• is under investigation for engaging in criminal activity;
• is a professional athlete, engages in traumatic sports (parachute jumping, auto and motor sports, ski jumping, mountaineering, etc.);
• works in law enforcement and rescue structures (riot police force, Ministry of Emergency Situations, National Guard, etc.);
• serving time in a colony or prison.

The video shows the terms of the contract:

Knownly sick people cannot be Insured Persons, which implies:

• AIDS;
• brain and mental disorders (previous stroke, registered in a psychoneurological dispensary);
• previous heart attack;
• presence of disability of groups 1 and 2;
• diagnosis of cancer.

Concealment of such data leads to automatic cancellation of the Life Insurance Agreement.

The insurer has the right to detailed information about the health status of potential clients, verified through its own channels. Medical diagnoses must be prescribed for the last 5 years, certified by the attending physicians and the medical institution. The personal data of the insured person includes place of work, residence, information about relatives (including hereditary diseases).

Insurance payments are not made if, at the time of the insured event, the Insured Person was under the influence of alcohol or drugs, or participated in antisocial or terrorist actions.

The blood alcohol percentage is not taken into account for a passenger injured in a car accident.

When insuring against a traumatic event, the following types of compensation are offered:

• maximum refundable amount– 0.5 million rubles. with a one-time payment of an insurance premium of 4.5 thousand rubles;
• for the Policyholder-Insured Person– 0.4 million rubles, monthly payment 620 rubles;
• for spouse, children– 0.3 million rubles, with monthly transfer of 399 rubles;
• for grandchildren– 0.1 million rubles, monthly – 399 rubles.

Health and life insurance, depending on the list of insured risks, has one of the following options:

• insurance amount is 1.5 million rubles, insurance premium is 4.5 thousand rubles;
• 0.6 million rubles, 1.8 thousand rubles;
• 0.3 million rubles, 0.9 thousand rubles.

The cost of the insurance policy for each Policyholder is calculated individually. It depends on the insurance period, the age of the Insured person, health status, and type of activity.

Registration of insurance payment

When an insured event occurs, you must submit an application to the Sberbank Life Insurance branch. Only the Insured Person (Beneficiary) or heir has the right to such appeal.

The application in the established form shall indicate:

• applicant details;
• date and description of the occurrence of the insured event (death, disability, survival);
• telephone for communication;
• Bank account details for transferring payments.

The video shows how life insurance claims are processed:

The application must be accompanied by originals or notarized copies of documents confirming the event. Review period is 1 month. The transfer is made to the personal account specified by the applicant.

Reasons for refusing an insurance contract

Refusal of insurance is considered to be untimely or incomplete payment of the insurance premium. In other cases, termination of the contract is carried out on the basis of an application in the established form to the insurance company, which indicates the grounds for refusal:

• no need for insurance;
• the terms of the contract are unclear;
• other reasons.

The application contains personal information, insurance policy details, date and signature.

The insurance company Sberbank Life Insurance offers insurance policies that compensate for the loss of health or life of the Insured. The developed insurance products take into account all possible risks, thanks to which an individual contract is concluded, taking into account the client’s wishes and his state of health.

At the time of receiving a loan, many borrowers receive an offer from bank representatives to take out an insurance policy voluntarily. It is necessary to take into account what life and health insurance is when lending at Sberbank and what its advantages and disadvantages are.

The policy is issued with a separate organization in a bank office.

Thanks to this policy, payments are provided in the event of:

• loss of productivity due to health problems;
• fatal outcome.

Is insurance required when obtaining a loan (mortgage) from Sberbank?

After communicating with bank employees, not everyone fully understands whether insurance is a mandatory or voluntary condition when obtaining a loan or mortgage from Sberbank. More about this in .

Insurance rates

At the moment, several insurance programs are provided, which differ from each other in the list of insured events. Under the terms of one program, various situations are provided for: injury, illness, family circumstances, dismissal from work. Thanks to another universal offer, you can choose the most likely risks for yourself. Cost of insurance:

For a complete list of life insurance rates at Sberbank, see.

The bank or other persons can be indicated as the beneficiary (with the exception of a housing loan). If an unforeseen situation occurs, the insurance company will pay the debt. As a result of designating a private person as a beneficiary, he will receive transfers that he can dispose of at his own discretion. The loan will have to be repaid by the immediate heir of the borrower (in the event of death).

Full insurance repayment of debt

It must be borne in mind that full debt repayment can only be made in certain situations: disability or death that was caused by an accident or illness. In case of temporary loss of performance, the insurer will pay monthly premiums instead of the client, but only for a documented period of time.

Documentary confirmation:

• certificate from the authorized body;
• sick leave.

Voluntary life insurance at Sberbank

The price of health and life insurance issued at Sberbank is directly dependent on the loan amount. You are offered to use this program at the time of submitting an application for it. If you have a policy, bank representatives say there is a much greater likelihood of receiving a positive decision.
When concluding an insurance contract, you should consider:

• The policy is issued at will, i.e. is voluntary;
• it can be canceled within a month after receiving the loan.

Many clients often resort to the latter option. As a result of taking out a policy, they not only increase their chances of obtaining a loan, but also receive a much larger amount of borrowed funds.

Is it possible to refuse insurance?

Life and health insurance when lending at Sberbank can be canceled at any time. In addition, funds already paid will be returned.

The refund amount depends on the term of the contract:

• the entire amount - in case of refusal after 30 days;
• half of the funds - for 1-6 months;
• a small part of the amount - after 6 months.

These funds can also be returned in a situation where the loan has already been repaid and the insurance period has not yet expired. It is necessary to submit an application with a statement of absence of debt received from Sberbank. It is necessary to take into account the possibility of disagreement of representatives of the insurance organization to accept such a statement. In this case, you can defend your rights in court.

Cancellation and return of insurance

Situations of termination of the contract:

• the borrower does not want to continue using the services of the insurance company. It is required to submit an appropriate application, after which payment of already repaid contributions is made;
• in the event of an illness specified in the contract. As a rule, at the time of signing the insurance contract, it is necessary to present documents confirming the absence of these diseases. But, when receiving a loan and simultaneously insuring the client, they are not required;
• the occurrence of insured events that were specified in the contract. The company pays off the debt and the policy lapses.

Payment for an insurance policy

When issuing a loan, a life insurance policy with Sberbank is issued for one year. After completion of this period, it should be extended until the end of the total credit period.

Payment methods:

• included in the body of the loan;
• are paid separately from the loan once a month.

The first option is very often offered by the bank. Thanks to this method, you can repay the loan with a total installment and not have to think about other payments.

Insurance programs

It must be taken into account that the bank benefits from the execution of an insurance contract. If the borrower is unable to repay the debt, the insurance company assumes these obligations.

Credit insurance

Insurance program "Head of Family"

Any of the proposals provides protection for the borrower’s loved ones if an incident occurs that results in disability or death. Life and health insurance when lending from Sberbank certainly plays into the hands of all members of the borrower’s family.

For starters, good news. Every third client of Sberbank this year took advantage of the “cooling off period” and was able to return the money for the imposed insurance when receiving a loan. And now the news is bad. Sources in Sberbank said that the bank’s lawyers are urgently preparing amendments both to the insurance rules and to the organization of sales and “financial support” of insurance products. I managed to find out the details of the coming insurance hell on the Russian financial market. After all, other banks, dissatisfied with the ever-increasing financial literacy of Russians, will immediately want to introduce similar rules.

Loan insurance, as my recent investigation showed, is practiced by absolutely all Russian banks. The cost of this “service” can reach up to 25% of the loan amount, and refusing it is quite problematic. Both when receiving a loan and when trying to return the money using a “cooling period”: according to paragraph No. 8 of Bank of Russia Directive No. 3854-U, the bank is obliged to return the entire amount of voluntary insurance at the request of the client.

Now the State Bank is preparing new rules that will minimize all possible payments. Since the management of Sberstrakh really, really doesn’t like the current situation, because they are responsible for “business indicators” to Gref, and he can be tough on personnel decisions.

How to bypass the "cooling off period"

According to my sources, the main changes will affect the rules for insuring Sber clients, in particular, the rules for terminating insurance contracts. They are written deliberately in a very confusing and vague way with a lot of footnotes and cross-references, but if you break through the legal casuistry, here are three main innovations. Firstly, to terminate the contract the client will need to collect a package of documents! And only after this “package” passes through the company’s system, the client will receive an answer whether the contract will be terminated and on what terms. Secondly, the period for consideration of the client’s application will be 30 days. And thirdly, the amount of the refund upon termination of the contract is determined by the company minus a portion of the premium in proportion to the period during which the contract was valid and the expenses incurred by the company in connection with servicing the contract.